Enterprise Virtual Environment Specialist

1 day ago

Chennai, Tamil Nadu, India beBeeVirtualization Full time ₹ 1,04,000 - ₹ 1,30,878

Key Job Responsibilities:

  • Manage and support the enterprise virtual environment.
  • Improve patch and vulnerability compliance across in scope virtual desktop ecosystem.
  • Respond to Service Now tickets for end user support, including but not limited to access issues, application installations, application issues, and upgrade or change of licenses.
  • Respond to Service Now ticket creation of new virtual systems and decommission of virtual systems per SLAs.
  • Improve operational support and requests for in scope virtual systems.
  • Oversee problem management activities and tier-three support in problem / issue escalations.
  • Provide training to operations and engineering staff as needed.
  • Provide troubleshooting expertise for internal and external escalations.
  • Monitor available licensing counts and escalate if further procurement is required.
  • Assist in usage reporting and cleanup activities to reclaim VDI licenses.
  • Support virtual image management.

Required Skills and Qualifications:

  • Minimum 3+ years of experience in IT infrastructure management, with a focus on end user computing and VDI.
  • Experience at a large firm supporting virtual desktop and applications hosted on AWS Workspaces, Azure Virtual Desktops, VMWare Horizon Cloud, Citrix Workspace, and/or W365 Cloud environments for 5,000+ clients.
  • Bachelor's degree in computer-related field and/or years of equivalent experience.
  • Knowledge of the Windows operating systems in an enterprise environment.
  • Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, routing protocols.
  • Comfortable with IT security and compliance best practices.
  • Strong virtual and software troubleshooting skills.
  • Proficient in automated workstation build methodologies.
  • Experience working with software packaging and deployment systems.
  • Proficient in automation and scripting skills (Ansible, Bash, Perl, Python, PowerShell).
  • Experience working with AWS Workspace, VMWare Horizon Cloud, Citrix Workspace, Microsoft W365, and/or Microsoft AzureAD.
  • Experience with implementing, deploying, and supporting virtual infrastructure.
  • Possesses interpersonal skills necessary to effectively communicate with Operations, Infrastructure, Cybersecurity, Application, and Leadership teams along with outside parties as necessary.

Benefits:

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit our careers site for more details.

Education:

Bachelor's Degree

While possessing the stated degree is preferred, we also consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications:

Relevant certifications in VDI technologies are a plus.

Others:

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Role: System Administrator/Engineer

Industry Type: Telecom/ISP

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education:

UG: Any Graduate

PG: Any Postgraduate

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