Virtual Computing Specialist

1 week ago

Chennai, Tamil Nadu, India beBeeSiteReliabilityEngineer Full time US$ 90,000 - US$ 1,20,000
Job Description

As a Site Reliability Engineer, you will play a crucial role in supporting Universal's virtual endpoint computing environment. This includes both operational activities and support of strategic projects and initiatives to ensure timely end-user support, maintenance, and management of the environment to ensure accessibility.

You will be responsible for managing and supporting the enterprise virtual environment, including:

  • Improving patch and vulnerability compliance across in-scope virtual desktop ecosystems.
  • Responding to Service Now tickets for end-user support, including but not limited to access issues, application installations, application issues, and upgrade or change of licenses.
  • Responding to Service Now ticket creation of new virtual systems and decommission of virtual systems per SLAs.
  • Improving operational support and requests for in-scope virtual systems.
  • Overseeing problem management activities and tier-three support in problem / issue escalations.
  • Providing training to operations and engineering staff as needed.
  • Providing troubleshooting expertise for internal and external escalations.
  • Monitoring available licensing counts and escalating if further procurement is required.
  • Assisting in usage reporting and cleanup activities to reclaim VDI licenses.
  • Supporting virtual image management.

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