Maritime It Specialist

WHAT WE ARE LOOKING FOR ABOUT OUR FLEET IT TEAM The Fleet IT team is responsible for ensuring reliable and efficient IT operations for nearly 70 HL-managed vessels Their expertise encompasses IT platforms applications networks and operational technology OT systems essential for maritime operations The team supports vessels by handling all IT-related aspects including system optimization compliance and cybersecurity Collaboration across global locations enables seamless support and cross-team synergy With a focus on continuous improvement they contribute to the digital transformation of the Fleet The team is committed to delivering high-quality IT solutions tailored to maritime needs THE ROLE - MARITIME IT SPECIALIST The Level 2 IT Support Specialist provides vital technical support to end-users ensuring the stability and efficiency of IT systems onboard vessels and within the organization This role involves diagnosing and resolving IT-related issues managing monitoring tools maintaining IT infrastructure and collaborating with Level 3 teams to address complex problems The position requires a proactive approach to IT support and a strong focus on customer satisfaction YOUR RESPONSIBILITIES Technical Support Provide first and second-level technical support to end-users through multiple communication channels e g phone email remote tools Diagnose and resolve hardware software network and other IT-related issues promptly and efficiently Escalate complex technical problems to Level 3 teams ensuring detailed documentation and timely resolution Troubleshoot issues with Windows client systems Windows 10 and 11 and peripheral devices such as workstations printers and scanners Monitoring and Maintenance Manage and maintain monitoring solutions to proactively identify and address potential IT issues before they impact users Monitor the performance of IT systems ensuring the smooth operation of critical services System Configuration and Management Configure and set up computer systems software applications and peripherals for end-users onboard vessels Maintain and manage user accounts permissions and access rights using Active Directory and other tools Troubleshoot and resolve hardware issues related to workstations printers and other devices Ensure compliance with IT policies and security standards while performing administrative tasks Server and Active Directory Support Possess basic knowledge of handling L2 activities in physical servers virtual servers and virtual environments such as Hyper-V Handle basic Active Directory tasks including creating and modifying user accounts security groups and permissions Product and Process Improvement Assume responsibility for specific software products as an IT product specialist ensuring their optimal performance Identify opportunities for improvement in IT support processes and contribute to continuous improvement initiatives Documentation and Reporting Document support activities resolutions and technical solutions in a centralized knowledge database Generate reports on support metrics recurring issues and system performance to identify areas for improvement WHAT WE ARE LOOKING FOR Experience 3 to 6 Years Proven experience in providing IT support preferably in a maritime or similar industry Educational Background A university degree in Information Technology or an equivalent qualification Technical Skills Advanced understanding of computer hardware networks and peripherals Proficiency in troubleshooting Windows client systems Windows 10 and 11 Familiarity with workstations printers scanners and other peripheral devices Proficiency in Windows operating systems for servers and clients Familiarity with Microsoft Office Suite and other commonly used software applications Knowledge of IT monitoring tools and their management Certifications IT certifications such as Microsoft Certified IT Professional MCITP CompTIA Network or similar are a strong plus Competencies Strong problem-solving and analytical abilities with keen attention to detail Excellent communication and customer service skills to effectively interact with end-users and technical teams Team player mentality fostering collaboration among internal IT teams external stakeholders and business units WHAT WE OFFER Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Employees Deposit Linked Insurance Scheme EDLI Learning Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege Casual and Sick leaves