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2 days ago
Job Title: Major Incident Manager
Key Responsibilities:- Analyze and facilitate immediate response to incidents for groups of end users.
- Provides expert-level support for moderately complex to complex incidents including significant events and management communications.
- Collaborates with other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact.
- Creates detailed documentation for incident details per exit criteria to Problem Management.
- Communicates incident status to various levels of the organization.
- Leads technical support employees involved in the incident.
- Experience working with cross-functional teams and leading matrixed groups.
- Strong interpersonal skills including collaboration, negotiation and communication effectively to all audience levels verbally or in writing.
- Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations.
- Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.
Requirements:
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proven leadership skills.
- Knowledge of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.
Benefits:
- Opportunity to work with cutting-edge technology.
- Collaborative and dynamic work environment.
- Professional development opportunities.
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