
Expert IAM Professional
2 weeks ago
Identity and Access Management Specialist
We are seeking an experienced professional to support, maintain, and enhance our Identity and Access Management (IAM) platform.
Key Responsibilities:
- Resolve level 2 issues, implement minor enhancements, and ensure smooth day-to-day operations of the IAM platform.
- Handle level 2 support tickets, troubleshoot, and resolve SailPoint IdentityIQ issues efficiently.
- Develop, modify, and maintain SailPoint workflows, rules, and connectors to optimize performance.
- Monitor IAM platform performance and perform routine health checks to prevent downtime.
- Collaborate with level 3 teams for escalations and complex problem resolution to deliver timely solutions.
- Support user provisioning, de-provisioning, and access reviews to ensure secure access management.
- Maintain accurate documentation for configurations, processes, and fixes to facilitate knowledge sharing.
Required Skills and Qualifications:
- At least three years of hands-on experience with SailPoint IdentityIQ development and operations.
- Proficiency in Java, Beanshell, XML, and SailPoint APIs to leverage technical expertise.
- Experience in IAM operations, including incident, change, and problem management to ensure effective issue resolution.
- Strong analytical and troubleshooting skills to resolve complex problems quickly.
- Knowledge of IT security and compliance best practices to ensure data protection.
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