
Sales Performance Quality Expert
1 week ago
At 30 Sundays, we're committed to revolutionizing the couple vacation experience. As a key member of our team, you will play a critical role in ensuring the effectiveness and quality of customer interactions conducted by our sales executives.
Key Responsibilities:
- Listen to and evaluate recorded sales calls against defined quality standards.
- Identify strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Prepare detailed feedback reports and share insights with the Training & Development team.
- Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
- Monitor the impact of feedback implementation and update evaluation criteria as needed.
- Provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
Qualifications:
- 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
Requirements:
We seek an individual with strong listening, analytical, and reporting skills who can provide constructive feedback and suggest practical solutions. Excellent communication and interpersonal skills are essential.
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