Sales Performance Improvement Specialist

23 hours ago

Madurai, Tamil Nadu, India beBeePerformance Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Sales Performance Improvement Specialist

About the Role:

We are seeking a detail-oriented and analytical professional to monitor and assess daily sales calls. This role is crucial in maintaining high communication standards, improving customer interactions, and providing actionable feedback to drive conversions and enhance customer experience.

Key Responsibilities:

  • Listen to and evaluate daily sales calls against defined quality parameters.
  • Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Share constructive feedback and improvement recommendations with team members.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training managers to develop quality benchmarks and coaching initiatives.

Required Skills & Qualifications:

  • Bachelor's degree in Business, Communications, or a related field.
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is a plus.

What We Offer:

  • The opportunity to shape and elevate the sales culture of a growing organization.
  • A collaborative and growth-oriented work environment.
  • Opportunities for professional development and ongoing learning.

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