Customer Service Representative
2 weeks ago
We are seeking a dynamic and results-driven customer service professional to join our team in delivering exceptional experiences across multiple communication channels.
Key Responsibilities:- Provide top-notch support via live chat and voice calls, ensuring timely resolution of customer inquiries and issues.
- Maintain the highest level of professionalism, empathy, and efficiency in all customer interactions.
- Accurately document customer communications, interactions, and resolutions in the system.
- Adhere to established communication procedures, guidelines, and quality standards.
- Identify and escalate complex or unresolved issues to internal teams.
- Stay up-to-date on products, services, and company policies to provide accurate information.
- Collaborate with colleagues to share best practices and contribute to overall service improvement.
- Achieve individual and team performance targets and customer satisfaction metrics.
- Exceptional verbal communication skills with a clear and professional speaking voice.
- Strong written communication skills with precise grammar and spelling for chat interactions.
- Active listening and strong comprehension abilities.
- Excellent problem-solving and critical thinking skills.
- Ability to multitask effectively, managing chat conversations while potentially handling voice calls or navigating multiple systems.
- Customer-focused with a patient, positive, and empathetic demeanor.
- Proficiency in using CRM software and other relevant communication tools.
- Adaptability and resilience in a fast-paced, dynamic work environment.
- Prior experience in a customer service role is highly valued.
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Customer Service Representative
3 days ago
Gurgaon, Haryana, India Kinexa Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time on-site role for a Customer Service Representative & Business Develpoment Executive located in Gurugram. The Customer Service Representative & Sales will respond to customer inquiries, provide effective and efficient solutions, and ensure customer satisfaction. Daily tasks include handling customer complaints, processing...
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Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Customer Service Representative
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Customer Service Representative
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CSR - Customer Service Representative
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Customer Service Representative
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Gurgaon, Haryana, India Kyndryl Full timeWho We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role ...
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