
Global Operations Manager – Scalable Services Leader
1 day ago
Job Overview
The Global Operations Manager will lead the delivery of scalable, efficient and employee-centric HR services. This role is responsible for managing end-to-end HR operations including onboarding, offboarding, payroll, benefits and employee lifecycle processes.
Key Responsibilities:
- Develop and implement HR strategies to align with business goals
- Manage HR helpdesk operations to ensure timely resolution of employee queries
- Oversee process excellence initiatives to drive harmonization of HR processes
- Collaborate with regional HR leaders and business stakeholders to align operational goals with strategic priorities
Qualifications & Experience:
- Bachelor's or Master's degree in Human Resources, Business Administration or related field
- 6+ years of progressive HR experience with at least 3 years in a GBS or shared services environment
- Strong expertise in HR systems, process automation and service delivery models
- Proven leadership in managing cross-functional, multicultural teams
- Excellent communication, stakeholder engagement and problem-solving skills
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