Global Mobility Account Manager

2 days ago


Mumbai Metropolitan Region, India TIGI HR Full time
Job Overview

TIGI HR is seeking a seasoned professional to fill the role of Global Mobility Account Manager. This position requires exceptional client service skills, expertise in global mobility processes, and a proven track record of delivering high-quality services.

Key Responsibilities:
  • Client Relationship Management:
    • Serve as the primary point of contact for clients regarding global mobility services, ensuring timely delivery and addressing any concerns or issues.
    • Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
  • Service Delivery:
    • Oversee the execution of global mobility services, including expatriate management, relocation, immigration, and tax compliance.
    • Coordinate with internal teams and external vendors to ensure seamless service delivery and address any service-related issues.
  • Client Communication and Reporting:
    • Prepare and deliver regular updates and reports to clients on the status of their global mobility programs, including performance metrics and key milestones.
    • Communicate effectively with clients to provide information, address concerns, and share insights on global mobility matters.
  • Problem Resolution:
    • Act as a key problem solver for client issues, managing complex situations and ensuring timely resolution.
    • Implement and manage processes for handling client complaints and escalations, ensuring that issues are resolved to the client's satisfaction.
  • Process Improvement:
    • Identify opportunities for process enhancements and work on initiatives to improve the efficiency and effectiveness of client servicing operations.
    • Collaborate with internal teams to implement best practices and innovative solutions to enhance the client experience.
  • Team Collaboration and Support:
    • Work closely with the global mobility operations team to ensure alignment and coordination in service delivery.
    • Provide guidance and support to team members on client-related matters, ensuring consistent and high-quality service.
  • Compliance and Risk Management:
    • Evaluate the impact of changes in global mobility regulations on client servicing activities and ensure compliance.
    • Stay informed about changes in international laws, regulations, and company policies.

Additional Requirements:

The ideal candidate should have a minimum of 5-8 years of experience in client servicing or a related field, with a proven track record of managing client relationships and service delivery. A bachelor's degree in business administration, human resources, or a related field is required. Strong communication, interpersonal, and problem-solving skills are essential. Experience with Google Dashboards and MS Excel-Pivots is highly desirable. The successful candidate will be based in Bangalore, India.

Salary Information:

We offer a competitive salary of ₹18 lakhs per annum (approximately $22,500 USD), along with additional benefits such as medical insurance, retirement plan, and paid time off.



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