Associate, Global Mobility

6 months ago

Mumbai, India JPMorgan Chase & Co. Full time

Overview:  As a Global Mobility Operations Associate specializing in management of end-to-end assignment cycle, you will be responsible for delivering a best in class simplified, consistent and digitized employee experience through superior service and operational excellence. Your responsibility includes, but is not limited to, overseeing administration of domestic and international moves, expense management, and front-line handling of Global Mobility-related queries. You will be required to adhere to established processes and guidelines in support of Global Mobility clients and partners, including managers, employees, and HR teams. 

As part of your daily duties, you will interact with team members and employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, requiring attention to detail, empathy, ability to troubleshoot, taking ownership, and accuracy of work while maintaining a high-quality standard and ensuring data integrity. You will be accountable for providing a seamless end-to-end positive experience with every interaction.

Job Responsibilities:

Manage and provide oversight to Global Mobility Operations function. Support Global Mobility lead/ head of the program and regional partners with project/Initiatives. Review the regional/country level requirements with regional partners and introduce changes accordingly. Maintain accurate records and databases, ensuring confidentiality and compliance with data protection regulations. Generate reports and analytics related to the processes, including but not limited to visa status tracking and expiring documents. Review and approve money movements, data movement and expense management. Partner with Risk, Audit and Compliance to ensure overall organizational objectives are met.

Education Skills & Experience:

Graduate / Postgraduate with at least 12+ years in Global mobility including operations management. Strong global mobility experience in managing end to end assignment life cycle for inbounds and outbounds. Working knowledge of employee relocation program and application is a must to be successful in this role.  Strong ability in data management for analysis, advanced excel and strong organizational, communication, time management skills. Has sensitivity and ability to maintain and manage confidential data in a secure manner, with alertness to notice and question exceptions. Has a client servicing focus and be a self-motivated and result-oriented individual with an ability and experience to manage, motivate and lead teams of skilled staff consistently, while taking equitable and fair decisions in leadership and high attention to detail. Have managed/ managing teams of minimum 6-8 people.

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