Global Mobility Solutions Professional

2 days ago


Mumbai, Maharashtra, India TIGI HR Full time

About the Role

TIGI HR is seeking an experienced Global Mobility Solutions Professional to join our team in Mumbai. As a key member of our global mobility operations team, you will play a crucial role in managing and strengthening client relationships while ensuring smooth and efficient service delivery.

Key Responsibilities

The ideal candidate will have strong client management skills, a deep understanding of global mobility processes, and a passion for delivering exceptional service. Some of your key responsibilities will include:

  • Client Relationship Management
  • Act as the primary contact for clients regarding global mobility services, build and maintain strong relationships, and understand client needs to tailor solutions accordingly.
  • Proactively manage client expectations and ensure on-time, effective service delivery.
  • Service Delivery Oversight
  • Oversight of global mobility services, including expatriate management, relocation, immigration, and tax compliance processes, coordination with internal teams and external vendors to ensure seamless service delivery.
  • Monitor performance metrics and service levels to meet or exceed client expectations.
  • Issue Resolution
  • Serve as the main problem solver for client issues, addressing complex situations promptly and effectively.
  • Develop and implement processes to handle client complaints and escalations, ensuring satisfactory resolution.
  • Process Optimization
  • Identify and implement opportunities for process improvements to enhance efficiency and service quality.
  • Collaborate with teams to adopt best practices and innovative solutions for a superior client experience.
  • Compliance & Risk Management
  • Ensure all client services adhere to international laws, regulations, and company policies.
  • Stay informed about changes in global mobility regulations to ensure compliance.
  • Implement risk management practices to mitigate operational and compliance risks.

About You

We are looking for a highly motivated and experienced professional with a strong background in global mobility and client management. The ideal candidate should have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be proficient in MS Office and CRM systems.

Salary Information

The salary for this position is approximately ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.



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