Insurance Domain Expert

This role is primarily responsible for subject matter expertise on Insurance domain, as well as developing and deploying digital capabilities. The successful candidate will lead teams, liaise with leadership, conduct diagnostic and needs analysis, and align capability development plans to meet business needs and client expectations.

The Senior Manager will be responsible for facilitating trainings on relevant domain topics, leading research to identify and develop content on new capabilities, and researching and responding to RFIs and presenting domain capabilities to internal leadership and external stakeholders during visits.

• Main Responsibilities:
• Lead initiatives for developing domain and Data and AI capabilities across Insurance functions
• Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical in context of Digital Ops
• Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments
• Identify, source and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities
• Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome
• Curate learning resources on domain and digital capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; deploy and track
• Drive domain and digital thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leaders
• Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
• Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material
• Designing training aids like activities, role plays, case studies, etc. to make the training session livelier and more interactive
• Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
• Identification of appropriate methodology for the implementation of training
• Ensure training and certification of trainers on the training modules
• Managing training material and content - regular reviews and updation
• End to end management of training programs i.e. Scheduling, Reporting, Dashboards, assessments etc.
• Delivery of pre-process domain trainings across verticals and curation of customized domain content inline with upcoming new business areas and Geos, also in F&A domain specifically
• Lead and represent domain capabilities and offering with external and internal stakeholders
• Maintain and ensure timely data collection, reporting to Business units and other internal stakeholders, as needed

Key Performance Indicators (KPIs) include speed to execution, correct training needs estimation, driving and exceeding goals and functional targets on holistic capability development, quality and accuracy of deliverables, efficiency and effectiveness, training delivery and certification of trainers, adherence to internal standards, adherence to timelines, interaction with clients/customer at an appropriate level to ensure high levels of client satisfaction, driving training content uptake for resources and maintaining high VOC on trainings delivered, business outcomes on critical skills build