
Customer Experience Associate
1 day ago
We are seeking a skilled professional to provide exceptional customer experience through live chat or email support.
- This role is responsible for managing inquiries/complaints of current/prospective clients, converting customer needs into constructive feedback and suitable solutions.
The ideal candidate will be well-equipped with the platform/product and possess a strong understanding of general market conditions.
Key Responsibilities:- Provide timely and effective responses to client requests via live chat or email.
- Manage customer complaints/inquiries professionally and efficiently.
- Collaborate with the team to achieve excellent customer satisfaction ratings.
- Strong analytical skills, attention to detail, and excellent communication skills in English & Hindi.
- A bachelor's degree in finance/economics/mathematics or related field is preferred. Minimum diploma in business administration or business management is required.
- Previous experience in customer service (livechat/email) and financial institutions/fintech is advantageous.
- This position offers a unique opportunity to work in a fast-paced environment and contribute to the growth of our organization.
- The ability to perform 5 days' shift work including weekends & Public Holidays is essential.
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Senior Customer Experience Specialist
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