IT Service Delivery Manager Position

2 days ago


Delhi, Delhi, India beBeeManagement Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
About the Role:

The purpose of this position is to ensure exceptional customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client.

Key Responsibilities:
  • Oversight and management of service delivery by meeting all contractual/SLA commitments.
  • Contract compliance and adherence.
  • Ensuring all SLA parameters are met in the account.
  • Reviewing and driving appropriate actions/systemic changes on internal and external audit findings to ensure no major non-compliances are cited.
  • Monitoring and reviewing all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines.
Required Skills and Qualifications:

The ideal candidate will have:

  • 10-15+ years of experience in a similar role.
  • Strong project management and leadership skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
Benefits:

A dynamic and challenging work environment with opportunities for growth and development. A competitive salary and benefits package, including a bonus scheme and professional certifications.



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