Service Delivery Manager

1 day ago

Delhi, Delhi, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

About Atomberg Technologies

Atomberg Technologies is a new-age consumer durables brand revolutionizing the home appliances space with energy-efficient, tech-enabled products. As a market leader in Kerala, we're now focused on accelerating growth and deepening market presence.

Job Summary:

You'll own and build Atomberg's post-sales service vertical end-to-end for a cluster of 3-4 states, ensuring seamless customer experiences through a high-performance service partner network. This is a pivotal, operations-heavy role where you'll train partners, drive efficiency, and shape the future of our service ecosystem.

Key Responsibilities:

  • Operational Leadership & Partner Management
    • Onboard, train, and continuously elevate service partners to meet Atomberg's quality benchmarks.
    • Track performance metrics (fulfillment rates, turnaround time, customer satisfaction) and implement corrective actions.
    • Manage spare parts supply chain (inventory, logistics) in coordination with central teams.
  • Business Ownership
    • Own P&L, scalability, and innovation.
    • Analyze service trends, escalations, and prevent recurrences through root-cause fixes.
    • Collaborate with sales teams to align service delivery with customer expectations.
  • Cross-Functional Execution
    • Work with central teams (Supply Chain, Tech, Product) to design and deploy scalable processes.
    • Share best practices with other regions and adapt learnings locally.

Requirements:

  • Proven Operators: 4-7 years in after-sales service, customer experience, or service operations (appliances/automotive/consumer electronics preferred).
  • High-Ownership Mindset: Thrives in ambiguity, builds from scratch, and delivers under tight deadlines.
  • Problem-Solving DNA: Uses first principles to break down complex issues.

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