Project Delivery and Service Manager, BESS, India

Position Summary

The Project Delivery and Service Manager - India is responsible for overseeing the execution and after-sales service of utility-scale Battery Energy Storage System (BESS) projects in India. This includes managing end-to-end project delivery, ensuring compliance with technical and safety standards, coordinating with internal and external stakeholders, and leading service support during the operational phase.

Key Responsibilities

Project Delivery

• Lead the execution of utility-scale BESS projects from end-to-end.
• Serve as the main interface between clients, EPCs, suppliers, and internal departments (engineering, procurement, logistics).
• Monitor project milestones, manage schedules, budgets, quality, and risk mitigation plans.
• Ensure timely completion of delivery, commissioning and Site Acceptance Tests (SAT).
• Coordinate site activities including HSE compliance, local permitting, inspections, and punch list resolution.
• Manage subcontractors, local service partners, and field technicians.

Service & Support

• Provide technical and service support during the operational phase.
• Lead the development and execution of LTSA, including preventive and corrective maintenance strategies.
• Coordinate spare parts logistics, service ticketing, and remote support channels.
• Ensure SLA compliance (e.g. Availability guarantee) and customer satisfaction through high-quality after-sales service.
• Work with global service teams to implement process improvements and root cause analysis for failures.

Pre-Sales Support

• Act as the service-oriented point of contact for clients during the sales and tendering process.
• Provide input to commercial teams on service scope, delivery timelines, warranties, and O&M offerings.
• Participate in customer meetings, RFP/RFQ response preparation and contract negotiations regarding project delivery and service terms.
• Support service documentation review and service proposal development in collaboration with internal teams.

After Sales Service Operations

• Establish and oversee service support processes for preventive and corrective maintenance, warranty claims and spare parts logistics.
• Ensure customer satisfaction through timely service ticket resolution and performance issue response.
• Manage subcontracted service providers and field technicians to ensure SLA adherence and safety compliance.
• Serve as the voice of the customer for post-sales feedback and technical issues.
• Work with internal teams to suggest design or process improvements based on project learnings and customer feedback.
• Contribute to regional knowledge base and process optimization initiatives.
• Oversee training and development of local teams and third-party service providers.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Energy Systems, or related technical discipline.
• 5+ years' experience in project management or service delivery, ideally in energy storage, renewable energy, or power systems.
• Proven track record delivering utility-scale renewable energy projects in India.
• Strong knowledge of BESS components (PCS, BMS, EMS, batteries), commissioning, and operations.
• Understanding of Indian grid codes, regulatory compliance, and local construction norms.
• Proficient in English and Hindi to liaise with local counterparties. Fluency in Chinese is highly desirable in order to liaise with Chinese counterparties.
• Strong leadership and stakeholder management skills.
• Excellent problem-solving and organizational abilities.
• PMP or equivalent project management certification is a plus.