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Customer Support Representative
2 weeks ago
We are seeking a skilled Voice Support Specialist to join our night shift team.
About the Role
The selected candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support.
Key Responsibilities
- Update CRM with accurate customer information.
- Make outbound calls daily using provided leads.
- Verify and screen prospective customer data.
- Capture additional information and assess customer interest in our products.
- Work closely with the Sales team for lead allocation.
- Ensure lead accuracy and quality before handing off to counsellors.
Requirements
- Any graduate degree is preferred.
- Strong spoken English communication skills are essential.
- Comfortable working in US shift timings.
- Highly energetic and interested in rapid growth opportunities.
Why Choose Us
- Competitive salary and benefits package.
- Growth opportunities in a fast-paced environment.
- Supportive team and positive work culture.
- Opportunity to work with a leading brand on a global platform.
- Open door policy and collaborative leadership.
- Mentorship from industry-leading professionals.
- Monthly engagement activities and recognition programs.
