Client Success Manager

1 week ago

Rohini, Delhi, India Ready2help Full time ₹ 40,000 - ₹ 4,00,000 per year

Client Success Manager (CSM) ensures customers achieve their desired outcomes from a product or service, fostering long-term relationships and driving customer loyalty by serving as the primary contact for key accounts. Key responsibilities include onboarding new clients, monitoring client health, providing ongoing support and training, resolving issues, identifying upselling opportunities, and gathering customer feedback to improve products. CSMs act as the "voice of the customer" internally, working cross-functionally with sales and product teams to drive customer satisfaction, retention, and overall value. Key Responsibilities

  • Client Relationship Management:Build and maintain strong, long-term relationships with clients.
  • Customer Onboarding:Guide new customers through the initial setup and onboarding process to ensure a smooth start.
  • Client Health Monitoring:Track key metrics and client progress to proactively identify potential issues or areas for improvement.
  • Product Adoption & Training:Educate clients on how to best use the product or service, often through customized training and resources.
  • Problem Resolution:Act as a point of contact to address client questions, resolve issues, and find solutions to their unique challenges.
  • Feedback Loop:Gather and communicate customer feedback to internal teams, such as product development, to drive improvements.
  • Upselling and Expansion:Identify opportunities to provide additional value to clients and expand the use of the product or service.
  • Cross-Functional Collaboration:Work with sales, product, marketing, and support teams to ensure a unified and positive customer experience.

Key Skills and Attributes

  • Strong Interpersonal & Communication Skills: Essential for building rapport and communicating effectively with clients.
  • Analytical Skills: Ability to analyze customer data and feedback to identify trends and insights.
  • Problem-Solving: A knack for proactively identifying and resolving customer issues.
  • Proactive and Strategic Thinking: A focus on anticipating client needs and offering solutions before problems arise.
  • Collaboration: The ability to work effectively with different internal teams.
  • Passion for Customer Success: A genuine desire to help clients achieve their goals.

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Application Question(s):

  • Do you have experienced in Team Handling?
  • Do you have experienced in Client Servicing?
  • Do you have laptop?
  • Are you comfortable for Rohini Sec-11 Delhi location?
  • How soon you can join?

Education:

  • Bachelor's (Required)

Experience:

  • Client Success Manager: 4 years (Required)

Language:

  • English (Required)

Location:

  • Rohini, Delhi, Delhi (Required)

Shift availability:

  • Day Shift (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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