Client Success Manager

1 week ago

Rohini, Delhi, India Ready2help Full time ₹ 4,80,000 per year

Client Success Manager (CSM) ensures customers achieve their desired outcomes from a product or service, fostering long-term relationships and driving customer loyalty by serving as the primary contact for key accounts. Key responsibilities include onboarding new clients, monitoring client health, providing ongoing support and training, resolving issues, identifying upselling opportunities, and gathering customer feedback to improve products. CSMs act as the "voice of the customer" internally, working cross-functionally with sales and product teams to drive customer satisfaction, retention, and overall value. Key Responsibilities

  • Client Relationship Management:Build and maintain strong, long-term relationships with clients.
  • Customer Onboarding:Guide new customers through the initial setup and onboarding process to ensure a smooth start.
  • Client Health Monitoring:Track key metrics and client progress to proactively identify potential issues or areas for improvement.
  • Product Adoption & Training:Educate clients on how to best use the product or service, often through customized training and resources.
  • Problem Resolution:Act as a point of contact to address client questions, resolve issues, and find solutions to their unique challenges.
  • Feedback Loop:Gather and communicate customer feedback to internal teams, such as product development, to drive improvements.
  • Upselling and Expansion:Identify opportunities to provide additional value to clients and expand the use of the product or service.
  • Cross-Functional Collaboration:Work with sales, product, marketing, and support teams to ensure a unified and positive customer experience.

Key Skills and Attributes

  • Strong Interpersonal & Communication Skills: Essential for building rapport and communicating effectively with clients.
  • Analytical Skills: Ability to analyze customer data and feedback to identify trends and insights.
  • Problem-Solving: A knack for proactively identifying and resolving customer issues.
  • Proactive and Strategic Thinking: A focus on anticipating client needs and offering solutions before problems arise.
  • Collaboration: The ability to work effectively with different internal teams.
  • Passion for Customer Success: A genuine desire to help clients achieve their goals.

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Application Question(s):

  • Do you have experienced in Team Handling?
  • Do you have experienced in Client Servicing?
  • Do you have laptop?
  • Are you comfortable for Rohini Sec-11 Delhi location?
  • How soon you can join?

Education:

  • Bachelor's (Required)

Experience:

  • Client Success Manager: 4 years (Required)

Language:

  • English (Required)

Location:

  • Rohini, Delhi, Delhi (Required)

Shift availability:

  • Day Shift (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

  • client relationship manager

    2 weeks ago

    Rohini, Delhi, India CAAJIB Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    We are seeking a proactive and dedicated Client Relationship Manager to manage and enhance relationships with our clients. The ideal candidate will ensure client satisfaction, handle queries efficiently, and maintain long-term client engagement while supporting company goals.Key Responsibilities:Ensure that all client leads are followed up after orders are...

  • Talent Management Professional

    1 week ago

    Rohini, Delhi, India Servotech Renewable Power System Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionServotech Renewable Power System Ltd., an NSE-listed company, is a leader in developing innovative technology solutions. We specialize in the manufacturing, procurement, and distribution of advanced solar products, medical devices, energy-efficient lighting solutions, and high-tech EV charging equipment. With over two decades of...

  • Customer Relationship Manager

    2 weeks ago

    Rohini, Delhi, India Aimlay Pvt. Ltd Full time ₹ 4,00,000 - ₹ 4,80,000 per year

    Interested Candidates Call & Whatapp me Senior Executive - CRMRoles and ResponsibilitiesCollection from old clientsRetentionUp-sell, Cross-sell experienceProficient in English and Hindi languageB2C client handlingInteract with existing customers and make follow-up callsTimely payment & collections from the customersInteraction with customers via Emails &...

  • Director for management college

    2 weeks ago

    Rohini, Delhi, India Ashtavakra Institute of Rehabilitation Sciences & Research Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Director of Management - Distance LearningLocation: Tecnia institute of advanced studiesJob Type: Full-TimeJob Summary:The Director of Management for Distance Learning will oversee the strategic development and operational management of online education programs. This role is responsible for ensuring high-quality educational experiences, leading...

  • Sr. Account Manager

    1 week ago

    Rohini, Delhi, India Aimlay Pvt. Ltd Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Call me Job Title: Account ManagerCompany: Aimlay Pvt. Ltd.Location: Rohini, Delhi (D Mall, Sec-10)Salary: Up to ₹50,000 per monthJoining: ImmediateJob Responsibilities:Build and maintain strong client relationships to ensure long-term business engagement.Act as the primary point of contact between clients and internal teams.Understand client requirements...

  • Sales Manager IT

    2 weeks ago

    Rohini, Delhi, India jindalindustries Full time ₹ 31,68,864 - ₹ 7,88,70,024 per year

    Job Title:IT & AV Product Sales Manager – Hardware & SolutionsCompany Overview:Aniston Technologies LLp is a leading provider of premium Audio-Visual (AV) and IT hardware solutions, offering enterprise-grade video conferencing, automation, networking, and integrated IT infrastructure. We serve corporate, government, education, and enterprise clients,...

  • Manager – International Business

    2 weeks ago

    Rohini, Delhi, India medicef pharma Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Manager – International Business, located in Rohini. The Manager – International Business will be responsible for overseeing international business operations, developing business strategies to expand into new markets, building and maintaining...

  • Training Manager

    4 days ago

    Rohini, Delhi, India SEVEN SEAS HOTEL Full time ₹ 4,80,000 - ₹ 8,40,000 per year

    Job Summary:We're looking for a passionate and dynamic Learning & Development Manager to lead our people development efforts across our hostel network. In this role, you will design and deliver training programs that empower our staff to deliver unforgettable guest experiences, foster an inclusive team culture, and grow their careers. You'll champion...

  • Relationship Manager – Mutual Fund

    4 days ago

    Rohini, Delhi, India mNivesh Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company: mNiveshLocation: Sector 10, Rohini, DelhiAbout Us:mNivesh is a leading financial services organisation committed to simplifying investment decisions for individuals and businesses. We specialise in mutual funds, insurance, and other wealth management products, providing expert guidance to help clients achieve their financial goals.Position...

  • Subject Matter Expert

    2 weeks ago

    Rohini, Delhi, India RAP INFOSYSTEMS Pvt Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Subject Matter Expert (SME)Job Overview:The Subject Matter Expert (SME) is responsible for supporting business development and operational efficiency through expert consultation and service delivery. The SME drives revenue growth, ensures customer satisfaction, and enhances internal coordination. Success in this role involves timely client handling, clear...