Product Training Specialist

11 hours ago

Surat, Gujarat, India beBeeProductTraining Full time ₹ 9,00,000 - ₹ 15,00,000
Key Job Responsibilities

Product Training Specialist

  • Design and deliver comprehensive training sessions for new sales and support team members.
  • Conduct regular refresher courses and training workshops on dermatology products, including existing and newly launched offerings.
  • Cultivate close relationships with the product and marketing teams to stay updated on formulations, unique selling points (USPs), and market positioning.
  • Create customized training materials and modules for diverse functions – sales, support, field representatives, etc.
  • Organize monthly quizzes, knowledge assessments, and certifications for continuous learning.

Call Quality Evaluation

  • Maintain a keen eye on daily inbound and outbound calls using CRM/call center platforms.
  • Evaluate calls based on tone, empathy, communication, product accuracy, sales technique, and resolution quality.
  • Create quality scorecards and maintain audit dashboards with performance trends and feedback.
  • Identify gaps in product knowledge or soft skills and plan interventions accordingly.

Business Development Alignment

  • Coach teams on effective pitching techniques for dermatology products.
  • Support script improvement for both inbound queries and outbound sales calls (D2C, B2B, marketplaces).
  • Analyze objection handling, upsell/cross-sell opportunities, and improve closure rates through targeted training.

Feedback & Reporting

  • Prepare and present weekly and monthly reports on training impact, call quality scores, and key improvement areas.
  • Maintain logs of all feedback sessions and track post-coaching improvements.
  • Work closely with Team Leads, QA, and HR to support performance management processes.

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