
Training Director
6 days ago
The Senior Talent Development Manager will drive the organization's learning and development strategy, focusing on luxury retail excellence. This role ensures that employees embody the brand's values and deliver exceptional customer experiences.
This senior position is responsible for managing training programs across various disciplines, including product knowledge, client handling, soft skills, leadership development, and compliance. The goal is to align training initiatives with global brand standards.
- Create and deliver training modules on customer service, clienteling, selling skills, and enhancing overall customer experience.
- Develop product knowledge sessions in collaboration with design/merchandising teams.
- Implement e-learning and blended learning solutions to enhance accessibility.
To achieve this objective, the Senior Talent Development Manager will:
- Design a comprehensive training strategy aligned with business objectives.
- Identify training needs through TNI and partner with leadership to create customized programs.
- Build a training roadmap for all levels, from frontline staff to leadership teams.
Key Skills & Competencies
- Strong knowledge of luxury retail, customer service excellence, and brand management.
- Exceptional facilitation, communication, and presentation skills.
- Ability to design engaging, interactive training content.
- Analytical mindset to measure ROI of training programs.
- Leadership and people management skills.
- Strong stakeholder management and cross-functional collaboration.
Qualifications & Experience
- Master's degree in HR, Business, or related field.
- 10-12 years of experience in Training & Development, with at least 5 years in a leadership role.
- Prior experience in luxury retail, fashion, or hospitality is mandatory.
- Exposure to digital learning platforms, instructional design, and global training standards preferred.
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