
Expert Order Fulfillment Professional
1 week ago
Telecom Order Management Specialist
We are seeking a seasoned Telecom Order Management professional to join our team. As a key member of our organization, you will be responsible for managing orders from start to finish, ensuring timely and accurate fulfillment.
Key Responsibilities:
- Verify and enter orders, validating technical and site information
- Gather data and verify orders with customers, including product intervals, delivery dates, and customer contacts
- Review order status communications plans and obtain CSR records for porting requests
- Reserve telephone numbers, confirm documentation and customer information, and update order information
- Submit orders to provisioning and track assigned orders, resolving fallout tasks and driving resolution of order rejections
- Evaluate supplier organizations on orders requiring action and coordinate test and install
- Schedule activation, perform order management fallout functions, and provide senior level support for escalated orders
- Manage and resolve fallout in specialty areas such as circuit provisioning and network builds
Requirements:
- Any degree or postgraduate in any discipline
- At least 2 years of experience in Telecom Order Management
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong written, verbal, and collaboration skills
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