Career Opportunities as Technical Customer Support Lead

17 hours ago

Bareilly, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 25,00,000

Unlock Your Career Potential as a Technical Support Lead

Job Title: Technical Customer Support Lead

As a Technical Customer Support Lead, you will be responsible for providing exceptional customer support and ensuring that our customers receive the highest level of service.

We are seeking a highly motivated and organized individual who is able to manage multiple priorities in a fast-paced environment. The ideal candidate will have excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally.

Key Responsibilities:

  • Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
  • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
  • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
  • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
  • Detail-oriented with a commitment to accuracy, quality, and data security
  • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
  • Intermediate understanding of technical systems, APIs, and SQL
  • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
  • 5 to 7 years of experience in SaaS technical support, customer operations, or similar project-focused roles

Benefits:

Our company offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

How to Apply:

If you are a motivated and organized individual with excellent communication skills and a passion for customer support, please submit your resume and cover letter for consideration.

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