
Customer Support Expert
20 hours ago
Job Description:
We are seeking a highly skilled and experienced Technical Support Lead to join our team. As a Technical Support Lead, you will be responsible for providing exceptional customer support to our clients, resolving complex technical issues, and improving our support processes.
Key Responsibilities:
- Provide timely and effective customer support via phone, email, and chat
- Responsible for troubleshooting and resolving complex technical issues
- Collaborate with cross-functional teams to improve support processes and outcomes
- Develop and implement process improvements to enhance customer satisfaction and support efficiency
Requirements:
- 5+ years of experience in SaaS technical support or customer operations
- Excellent written and verbal communication skills
- Strong analytical skills and intermediate to advanced proficiency in Excel
- Intermediate understanding of technical systems, APIs, and SQL
- Experience working with support ticketing systems such as Jira Service Desk
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development opportunities
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application by sending us your updated CV.
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