
Customer Support Leader
2 weeks ago
Job Opportunity: Support Leadership Role
About the Position:
As a fast-growing B2B SaaS product company, we offer Attendance & Timesheet solutions to organizations with distributed workforces.
We leverage Face recognition and AI technologies to bring transparency and controls in the time & attendance process.
We prioritize every team member's growth and foster a dynamic startup culture.
Key Responsibilities:
- Manage the Customer Support team, ensuring exceptional support and technical assistance to customers.
- Develop proactive measures to prevent recurring problems.
- Monitor and maintain service level agreements (SLAs) for support response and resolution times.
- Recruit, train, and manage a team of product support specialists.
- Stay updated on new features and provide training to the support team.
Required Skills and Qualifications:
- Bachelor's degree or equivalent experience in Computer Science or related field.
- 4+ years of experience in Customer Support for a B2B SaaS platform company.
- Excellent troubleshooting, presentation, and documentation skills.
- Strong empathy for customers and passion for growth.
What We Offer:
- Competitive compensation package and benefits.
- Collaborative team environment.
- Opportunities for career advancement.
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