Customer Support Leader

2 weeks ago


Bareilly, Uttar Pradesh, India beBeeSupport Full time ₹ 12,00,000 - ₹ 18,00,000

Job Opportunity: Support Leadership Role

About the Position:

As a fast-growing B2B SaaS product company, we offer Attendance & Timesheet solutions to organizations with distributed workforces.

We leverage Face recognition and AI technologies to bring transparency and controls in the time & attendance process.

We prioritize every team member's growth and foster a dynamic startup culture.

Key Responsibilities:

  • Manage the Customer Support team, ensuring exceptional support and technical assistance to customers.
  • Develop proactive measures to prevent recurring problems.
  • Monitor and maintain service level agreements (SLAs) for support response and resolution times.
  • Recruit, train, and manage a team of product support specialists.
  • Stay updated on new features and provide training to the support team.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience in Computer Science or related field.
  • 4+ years of experience in Customer Support for a B2B SaaS platform company.
  • Excellent troubleshooting, presentation, and documentation skills.
  • Strong empathy for customers and passion for growth.

What We Offer:

  • Competitive compensation package and benefits.
  • Collaborative team environment.
  • Opportunities for career advancement.


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