Experienced Customer Support Specialist

2 weeks ago

Bareilly, Uttar Pradesh, India beBeeSupport Full time ₹ 22,00,000 - ₹ 30,00,000
Job Opportunity

AiSensy is a cutting-edge platform that empowers businesses to grow their revenues.

  • We exchange 400 Crore WhatsApp messages yearly between businesses and users via our platform.
  • Top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more trust us.
  • Bulk of our customers drive 25–80% of their revenues using AiSensy.
  • We are backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors.

The Role

  • You will work with a dynamic team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Closely collaborate with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities:

  • Customer Interaction: Manage inquiries across multiple channels.
  • Product Assistance: Provide product information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly for high customer satisfaction.
  • Customer Records: Maintain detailed records of all interactions in CRM/support tools.
  • Product Knowledge: Develop expertise in our platform for effective solutions.
  • Performance Goals: Collaborate to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, improving user experience.
  • Process Improvement: Contribute to creating and refining support processes, tools, and workflows.
Requirements

We need someone with:

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathy, problem-solving skills, and passion for delivering excellent customer experiences.
  • Comfortable working in international shift timings.
Why Join Us?

At AiSensy we value growth, offer impactful projects, contribute to prominent brands, and prioritize customer satisfaction.

  • Customer Support Specialist

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Customer Support SpecialistWe are seeking a skilled customer support specialist to address customer issues and deliver exceptional service.This role involves guiding customers on product usage, troubleshooting complex customer issues, and collaborating with cross-functional teams to resolve problems.Troubleshoot complex customer issues and conduct...

  • Customer Support Specialist

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 20,000 - ₹ 24,000

    Customer Support SpecialistWe are seeking highly skilled Customer Support Specialists to join our team. As a key member of our team, you will provide exceptional customer service, resolve queries, and drive customer satisfaction.Responsibilities:Handling customer inquiries via phone, email, or chatResolving customer complaints and issuesProviding...

  • Support Specialist

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeSupport Full time US$ 90,000 - US$ 1,20,000

    Job TitleSupport Specialist for Baby Tech StartupAre you looking for a career in customer support? Do you enjoy working with technology and helping others? We are seeking an experienced Customer Support Specialist to join our team!About the JobThis role involves providing exceptional customer service to our clients, addressing their concerns, and ensuring...

  • Global Customer Support Specialist

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 3,24,000 - ₹ 4,20,000

    Job Title: Global Customer Support SpecialistWe are seeking a highly motivated and customer-centric Global Customer Support Specialist to join our team.About the Role:This is an exciting opportunity to work with international customers, providing exceptional support and solutions to their queries.The ideal candidate will be responsible for handling customer...

  • Customer Support Specialist

    1 week ago

    Bareilly, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    About this roleWe are looking for a dedicated and skilled professional to join our team as a Customer Support Specialist.Key responsibilitiesTroubleshoot and resolve technical issues related to WordPress and WooCommerce with ease.Communicate effectively and patiently with customers via various channels.Analyze recurring issues and provide valuable feedback...

  • Field Support Specialist

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Field Support Specialist">We are seeking a highly skilled Field Support Specialist to join our team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to provide exceptional customer service with frequent travel.This is a field-based role that requires the installation, maintenance, and...

  • Customer Support and Outreach Specialist

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 14,20,000 - ₹ 35,00,000

    Job Role: Customer Support and Outreach SpecialistThis critical role will involve managing candidate interactions, verifying documentation, and ensuring professionalism and empathy in all communications.You will play a key role in resolving issues and enhancing the overall candidate experience by fostering strong relationships and efficient communication...

  • IT Support Specialist

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity: Experienced IT Support SpecialistWe are seeking a skilled and customer-focused IT support specialist to provide technical assistance in French and English for hardware, software, network, and application issues.About the Role:The successful candidate will be responsible for resolving technical issues within agreed service level agreements or...

  • Customer Support Expert

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 22,50,000

    Technical Support LeadJob Description:We are seeking a highly skilled and experienced Technical Support Lead to join our team. As a Technical Support Lead, you will be responsible for providing exceptional customer support to our clients, resolving complex technical issues, and improving our support processes.Key Responsibilities:Provide timely and effective...

  • Customer Support Leader

    2 weeks ago

    Bareilly, Uttar Pradesh, India beBeeSupport Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Opportunity: Support Leadership RoleAbout the Position:As a fast-growing B2B SaaS product company, we offer Attendance & Timesheet solutions to organizations with distributed workforces.We leverage Face recognition and AI technologies to bring transparency and controls in the time & attendance process.We prioritize every team member's growth and foster a...