IT Support Specialist
2 days ago
Job Opportunity: Experienced IT Support Specialist
We are seeking a skilled and customer-focused IT support specialist to provide technical assistance in French and English for hardware, software, network, and application issues.
About the Role:
The successful candidate will be responsible for resolving technical issues within agreed service level agreements or escalating to appropriate teams when necessary.
You will act as the first point of contact for all IT-related queries and incidents via phone, email, or ticketing system.
Main Responsibilities:
- Troubleshoot and resolve technical incidents efficiently.
- Log all incidents and requests accurately in the service management tool.
- Follow standard procedures for proper escalation of unresolved issues.
- Collaborate with other IT teams to ensure seamless service delivery.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
Key Requirements:
- Fluent in French and English (written and spoken).
- Proven experience in a Service Desk / IT Support role (1–6 years preferred).
- Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.
What We Offer:
A dynamic work environment with opportunities for growth and development.
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