Customer Service and Front Desk Support Specialist

6 days ago

Ramnagar, Uttarakhand, India beBeeFrontOffice Full time ₹ 9,00,000 - ₹ 12,00,000
Assistant Front Office Manager Role Overview

The Assistant Front Office Manager is a critical member of the front office team, responsible for providing exceptional support to the Front Office Manager in overseeing day-to-day operations and staff management.

Key Responsibilities:
  • Effective Communication: Utilizes excellent interpersonal and communication skills to lead, influence, and encourage team members, ensuring seamless collaboration and problem-solving.
  • Operational Management: Demonstrates expertise in managing all aspects of front desk operations, including employee positions, procedures, and protocols, with the ability to perform duties in the absence of other team members.
  • Relationship Building: Fosters open, collaborative relationships with employees, monitoring progress toward guest services and front desk goals, and promoting a positive work environment.
  • Conflict Resolution: Handles complaints, settles disputes, and resolves grievances and conflicts through negotiation and effective communication.
Additional Responsibilities:
  • Information Sharing: Provides timely and accurate information to supervisors, co-workers, and executives via telephone, email, or in-person discussions.
  • Problem-Solving: Analyzes complex information, evaluates results, and chooses the best solution to address challenges and improve processes.
  • Knowledge Sharing: Informs and updates peers, subordinates, and executives on relevant information in a timely manner, promoting knowledge sharing and cross-functional collaboration.
Requirements:
  • High School Diploma or Equivalent
  • Excellent Communication and Interpersonal Skills
  • Ability to Work in a Fast-Paced Environment
  • Strong Problem-Solving and Analytical Skills
Benefits:
  • Competitive Salary and Benefits Package
  • Opportunities for Professional Growth and Development
  • Collaborative and Dynamic Work Environment
Others:
  • Assists in Maintaining a Clean and Organized Workspace
  • Supports Team Members in Achieving Their Goals and Objectives
  • Contributes to a Positive and Respectful Work Culture

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