Manager - Business Training & Development

6 days ago

Kollam, Kerala, India beBeeKnowledge Full time ₹ 80,00,000 - ₹ 1,50,00,000

As a Manager – Knowledge Transfer & Management, you will play a key role in driving knowledge-sharing excellence across the organization.

Mission:

To lead and manage end-to-end knowledge transfer and functional process training for GBS managed functions, ensuring upskilling and transition support across platforms such as MSD, PeopleSoft, Oracle, Gordon, Basware, Invevo, Transflow, SuccessFactors, local HR Systems, and other operational applications/platforms/ERPs.

You will be responsible for training new users, upskilling existing users, supporting new functionality rollouts, training onshore teams on MSD, Peoplestrong, Oracle, HR System rollouts during new country transitions, and developing test cases for emerging business scenarios. Additionally, the role will drive operational excellence and support financial transformation.

  • Key Responsibilities
  • Design and implement a comprehensive roadmap for knowledge transfer and management, ensuring critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.
  • Develop and maintain training content, manuals, and e-learning modules for various systems and platforms.
  • Conduct engaging training sessions (virtual and in-person) for new hires, upskilling, and process changes.
  • Ensure training programs are tailored to various roles within the organization.
  • Function as a liaison between platform vendors and internal teams for training-related updates.
  • Track training effectiveness through assessments, feedback, and performance metrics and use them refine content, delivery methods, and learning formats for greater impact.
  • Establish a structured review cycle to keep training materials aligned with system updates, process changes, and compliance requirements.
Required Skills & Qualifications

The ideal candidate will have:

  • At least 6 years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
  • Exceptional understanding of the critical success factors for GBS as a reliable, effective, and efficient business service provider.
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
  • Experience with Learning Management Systems (LMS) and e-learning tools.
  • Solid history of designing and delivering training programs for systems and processes.
  • Strong analytical skills to assess training effectiveness and drive continuous improvement.
  • Ability to manage multiple training projects in a fast-paced, global environment.
  • Excellent facilitation, communication, and stakeholder engagement skills.
  • CPTM/ATD Certification and/or equivalent qualifications.
About Us

We offer a dynamic work environment that encourages growth and development.

  • Bachelor's/Master's degree in Human Resources/Training (Finance/Accounts preferred).
  • Fluency in English.
  • Flexible working hours based on training schedules.

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