Digital Transformation Leader

4 days ago


Kurnool, Andhra Pradesh, India beBeeStrategist Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Engagement Strategist

We're seeking a highly skilled Digital Strategy Manager to lead our digital initiatives and drive customer engagement.

Key Responsibilities:
  • Develop and execute digital strategies aligned with business objectives
  • Optimize digital channels: chat, email, web, self-service
  • Use data analytics to enhance efficiency and customer satisfaction
  • Lead the integration of AI, automation & emerging technologies
  • Collaborate with cross-functional teams: CX, IT, Ops
  • Track KPIs and report on digital initiative impact

Our ideal candidate will have:

  • 5+ years in digital strategy, digital operations, or customer experience
  • Strong knowledge of call center tools, platforms, and performance metrics
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving tech and customer trends


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