Technical Service Liaison
6 days ago
We are seeking a highly skilled Technical Service Liaison to join our team at Diversified. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.
About the RoleThis is a full-time position that requires strong communication and problem-solving skills. You will work closely with our clients to understand their needs and provide timely and effective solutions.
The successful candidate will have a strong ability to empathize with clients' issues and provide clear, concise instructions. They will also possess excellent organizational skills to prioritize tasks and manage multiple service tickets simultaneously.
Key Responsibilities- Provide technical support to clients via phone, email, chat, and other communication channels.
- Receive and track service requests from clients.
- Create tickets for new service requests.
- Complete Technician Check-Ins for service tickets.
- Make outbound calls for proactive monitoring of tickets.
- Work with team members to ensure proper ticket entitlement/coverage.
- Log and track issues using incident/problem management database.
- Provide updates to clients on any changes to their service ticket.
- Communicate with prospective clients and refer them to Sales as needed.
- Bachelor's degree or equivalent experience.
- Excellent communication and interpersonal skills.
- Ability to read and interpret documents such as SOP's, operating instructions, and procedure manuals.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong organizational and time management skills.
- Attention to detail in logging accurate and up-to-date information.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) plan, and paid time off.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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