Cloud Support Account Manager
2 weeks ago
Company Overview
">Broadcom Inc. is a leading technology company that enables organizations to run their business-critical and modern applications in a secure, resilient, and cost-efficient manner.
">About the Role
">We are seeking a highly skilled Cloud Support Account Manager - Technical Liaison to join our team. As a key member of our Global VCF Support organization, you will be responsible for optimizing and personalizing our customer's reactive and proactive technical support experience.
">Job Description
">The successful candidate will own and drive our premier customers' support experience by coordinating and leading recurring weekly/biweekly/monthly meetings with customers to review their SR portfolio, identifying status, dependencies, and prioritization.
">Additionally, you will:
">- ">
- Actively monitor and manage SR activity and trends using custom reports for additional insights">
- Update internal records regularly with the latest customer actions, priorities, and sentiment for leadership perusal">
- Oversee and direct Support Requests to the proper resources">
- Understand customer environment architecture and business use cases and ensure that information is available to internal teams when necessary to assist with quick problem resolution">
- Act as single point of contact for the management and escalation of all Support-related activities by partnering with Account Teams and TAM (where applicable)">
- Drive escalations to resolution within Support and Product Engineering groups by acting as the customer liaison and effectively communicating the technical issues and business impacts internally and externally">
- Coordinate all remote and onsite support engagements and lead get-well plans for customers to identify negative trends and act accordingly with internal teams to improve the Support experience">
- Provide advice and guidance to ensure successful ongoing usage and adoption of VCF and its components">
- Maintain current functional and technical knowledge of at least one product and provide best practice recommendations and answers to informal customer questions">
- Identify affected customer environments, communicate, and assist with the resolution for any VMware Security Advisories">
- Work with the Proactive Services team to identify potential issues in customer environments and communicate it to customer along with the impact and steps for resolution">
- Document and deliver formal and informal technical root cause analyses as needed for critical customer situations">
- Participate in Executive Business reviews and provide details that identify issue trends, corrective actions, training opportunities based on customer SR data">
Requirements and Qualifications
">To be successful in this role, you will need:
">- ">
- A strong understanding of cloud computing and virtualization technologies">
- Excellent communication and interpersonal skills">
- Ability to work in a fast-paced environment and prioritize tasks effectively">
- Strong problem-solving skills and analytical thinking">
- Familiarity with industry-standard tools and technologies">
- Experience working with cross-functional teams">
- A bachelor's degree in Computer Science or related field">
Benefits
">We offer a competitive salary and benefits package, including:
">- ">
- A base salary of $120,000 per year">
- A bonus structure tied to individual and company performance">
- A comprehensive health insurance plan">
- A 401(k) retirement savings plan with company match">
- Generous paid time off and holidays">
- Professional development opportunities and training programs">
Location
">This role is based in Bengaluru, India, and requires relocation to the area.
-
Advanced Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Cloud Software Group Full timeJob OverviewWe are seeking an experienced Advanced Technical Support Specialist to join our Cloud Software Group team. In this role, you will be responsible for providing advanced technical assistance to customers of small to medium size, scope, and/or political complexity.About UsCloud Software Group is a leading provider of cloud-based solutions, serving...
-
Cloud Priority Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Oracle Full timeAbout OracleOracle is the global leader in enterprise software solutions, with a presence in over 175 countries. Our cloud-based products empower businesses to innovate and thrive in a rapidly changing world.Career Level - IC3This role requires an individual with extensive experience in implementing information systems, including CRM, ERP, and consulting. A...
-
Cloud Governance Specialist
2 weeks ago
Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full timeRole SummaryWe are seeking an experienced Cloud Analogy CRM Specialist Limited professional to join our team as a Cloud Governance Specialist. This role will be responsible for ensuring the effective and efficient deployment of Data Quality solutions for various clients, accounts, and business lines. The ideal candidate will have a strong background in...
-
Cloud Infrastructure Operations Engineer
4 weeks ago
Bengaluru, Karnataka, India Banyan Cloud Full timeAbout UsHonest Data technologies Pvt Ltd is a pioneering subsidiary of Banyan Cloud USA, a leading Cyber Security Product Company headquartered in San Jose California USA. Our flagship product Banyan Cloud is a groundbreaking CNAP Platform simplifying cloud security for multi-cloud and on-premises environments.This is an exceptional opportunity to be part of...
-
Cloud Infrastructure Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Cohesity Full timeAbout CohesityCohesity is a leading provider of data management and storage solutions. Our innovative technology enables businesses to manage their data more efficiently, securely, and cost-effectively.Job SummaryWe are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team. The successful candidate will be responsible for...
-
Expert Cloud Solution Architect
3 weeks ago
Bengaluru, Karnataka, India Cloud Software Group Full timeCloud Software Group: Unleashing the Power of CitrixWe are seeking a seasoned Citrix Expert to join our team as a Senior IT Engineer. As a key member of our IT team, you will be responsible for managing the Citrix platform for our enterprise.About the RoleYou will work closely with our internal customers to understand their requirements and deliver...
-
Bengaluru, Karnataka, India Oracle Full timeAbout OracleOracle is a leading provider of cloud infrastructure and services, dedicated to delivering exceptional customer experiences.About the RoleWe are seeking a highly skilled Cloud Infrastructure Technical Support Specialist to join our team in Bangalore, Hyderabad, or Noida. This role involves providing top-notch technical assistance and support to...
-
Cloud Infrastructure Engineer
1 week ago
Bengaluru, Karnataka, India My R Cloud Full timeJob Description:We are seeking a highly skilled Cloud Infrastructure Engineer to join our team at My R Cloud. As a Cloud Infrastructure Engineer, you will play a key role in designing, implementing, and maintaining our cloud infrastructure.About the Role:The ideal candidate will have experience with managing and automating cloud platforms using...
-
Cloud Software Engineer
3 weeks ago
Bengaluru, Karnataka, India Cloud Software Group Full timeAbout This Team:You will be joining a world-class team that builds and maintains highly resilient and high-performing cloud services, helping customers securely access their hosted applications and desktops.Job Description/Responsibilities:Partner with development teams to design scalable and highly resilient systems using cloud architecture.Build automation...
-
Cloud Infrastructure Engineer
1 month ago
Bengaluru, Karnataka, India My R Cloud Full timeJob Description:At My R Cloud, we are seeking a skilled Cloud Infrastructure Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and managing our cloud infrastructure to ensure high availability, scalability, and performance.Key Responsibilities:- Design and implement cloud...
-
Cloud Architect
1 month ago
Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full timeOverviewWe are seeking an experienced Cloud Data Developer to work with our team at CLOUD ANALOGY CRM SPECIALIST LIMITED. The ideal candidate will have a strong background in data development, with expertise in Python and various cloud technologies. This role requires hands-on experience in building data pipelines and designing data management solutions that...
-
Bengaluru, Karnataka, India DBSync Full timeAbout UsDBSync is a leading provider of data integration and data warehousing services for cloud and SaaS-based applications. We offer innovative and next-generation data integration products that enable our customers to cultivate their creativity and sense of belonging.The RoleWe are seeking a skilled Technical Account Manager to join our team. As a...
-
IT Cloud Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Oracle Full timeAbout the RoleWe are seeking an experienced IT Cloud Support Specialist to join our team at Oracle. As a key member of our Cloud Operations team, you will be responsible for providing top-notch support and maintenance for our CEGBU SaaS offerings.Key ResponsibilitiesProvide environment support to internal Oracle teams, including Development, for resolution...
-
Cloud UI Software Engineer
13 hours ago
Bengaluru, Karnataka, India Banyan Cloud Full timeBanyan Cloud is a US-based Cyber Security Product Development Company headquartered in San Jose, California.About Banyan CloudWe just launched a SaaS product 'Banyan Cloud', the first of its kind Cyber Security Platform that simplifies security for multi-cloud and multi-tech stack implementation.As a cutting-edge start-up with a world-class executive team,...
-
Enterprise Support Manager
1 month ago
Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full timeAbout the Role:AWS India is seeking an experienced Enterprise Support Manager to lead our team of Technical Consultants in providing exceptional customer support and technical guidance to our enterprise clients.Key Responsibilities:Lead a team of Technical Account Managers to deliver top-notch customer support and technical solutions to our enterprise...
-
Cloud Native Engineering Team Lead
3 weeks ago
Bengaluru, Karnataka, India Cloud Software Group Full timeAbout Cloud Software GroupWe are a world leading cloud solution provider serving over 1 million users globally. Our mission is to empower individuals and businesses to achieve their goals through innovative cloud-based products.Salary Range: $180,000 - $220,000 per annumAs a Manager, Software Engineering with Cloud Software Group, you will lead a team of...
-
Cloud Support Specialist
1 month ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeAbout the Role:We are seeking a highly skilled Cloud Support Engineer to join our team at AWS India - Karnataka. As a Cloud Support Engineer, you will be responsible for providing exceptional support to our customers, helping them to get the most out of our cloud services.Key Responsibilities:Provide advanced technical support to customers through various...
-
Cloud Infrastructure Engineer
2 weeks ago
Bengaluru, Karnataka, India Cloud Software Group Full timeAbout This Team:You will be joining a world-class team that builds and maintains highly resilient and high-performing cloud services, enabling customers to securely access their hosted applications and desktops.Job Description/Responsibilities:Partner with development teams to design scalable and highly resilient systems using cloud architecture.Build...
-
Cloud Architect Lead
5 days ago
Bengaluru, Karnataka, India Rapyder Cloud Solutions Full timeRapyder Cloud Solutions seeks an experienced Cloud Architect Lead to join our team in developing advanced cloud architectures using automated techniques to deliver highly secure environments.We require a clear understanding of Kubernetes Architectural components, communications, and flows.Prior involvement in Kubernetes implementation projects is...
-
Cloud Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full timeCompany OverviewAmazon Web Services India Private Limited is the global market leader in cloud computing, providing a comprehensive and broadly adopted platform for businesses of all sizes.About the RoleWe are seeking a skilled Cloud Support Specialist to join our team in India. As a member of our AWS Support team, you will be at the forefront of this...