Senior Customer Retention Strategist

6 days ago


Anand, Gujarat, India beBeeRetention Full time ₹ 90,00,000 - ₹ 1,00,00,000

Role Overview

We are seeking a skilled and driven professional to join our team as an Assistant Manager – Customer Retention.

This role will focus on developing and executing customer retention strategies across digital channels, driving repeat purchases, and improving customer lifetime value.

  • Customer Lifecycle Management: Design and execute customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.

The ideal candidate will have experience in CRM strategy, data analysis, and campaign management.

Responsibilities include:

  • Developing and executing targeted CRM campaigns to improve customer engagement and retention.
  • Analyzing customer data to identify trends and areas for improvement.
  • Collaborating with cross-functional teams to develop and implement customer retention strategies.

Why this role?

• Opportunity to work in a fast-paced, entrepreneurial environment where ideas are valued.

• Be part of a purpose-led brand shaping the future of clean beauty.

• Growth path into customer retention leadership roles.

Key Qualifications:

• 3+ years of experience in CRM or customer retention.

• Strong analytical skills and ability to interpret data.

• Excellent communication and project management skills.

Benefits:

• Competitive salary and benefits package.

• Opportunity for career growth and development.



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