
Senior Customer Retention Strategist
6 days ago
Role Overview
We are seeking a skilled and driven professional to join our team as an Assistant Manager – Customer Retention.
This role will focus on developing and executing customer retention strategies across digital channels, driving repeat purchases, and improving customer lifetime value.
- Customer Lifecycle Management: Design and execute customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
The ideal candidate will have experience in CRM strategy, data analysis, and campaign management.
Responsibilities include:
- Developing and executing targeted CRM campaigns to improve customer engagement and retention.
- Analyzing customer data to identify trends and areas for improvement.
- Collaborating with cross-functional teams to develop and implement customer retention strategies.
Why this role?
• Opportunity to work in a fast-paced, entrepreneurial environment where ideas are valued.
• Be part of a purpose-led brand shaping the future of clean beauty.
• Growth path into customer retention leadership roles.
Key Qualifications:
• 3+ years of experience in CRM or customer retention.
• Strong analytical skills and ability to interpret data.
• Excellent communication and project management skills.
Benefits:
• Competitive salary and benefits package.
• Opportunity for career growth and development.
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