Customer Conversion Strategist

22 hours ago

Anand, Gujarat, India beBeeSpecialist Full time ₹ 1,38,12,000 - ₹ 2,13,17,500
Lead CRM Specialist

We're seeking a seasoned Lead CRM Specialist to drive customer conversions and promotional communications through innovative campaign strategies.

The ideal candidate will have a proven track record of successfully managing cross-functional stakeholder relationships, identifying opportunities for growth, and collaborating with internal teams to deliver results-driven campaigns.

This role is perfect for a motivated professional who thrives in fast-paced environments, prioritizes quality while meeting deadlines, and adapts to changing priorities.

Responsibilities:
  • Develop and execute CRM journeys to boost customer conversion rates.
  • Manage cross-functional relationships to deliver campaign objectives.
  • Identify opportunities for increasing deliverability and innovate new campaign types.
  • Collaborate with internal teams, including product managers, engineers, experience designers, content strategists, researchers, creatives, legal, operations, policy, and PR teams.
  • Measure and achieve objectives and key results at pace without sacrificing quality.
Requirements:
  • 3-4 years of relevant work experience in CRM campaigns in Ops functions at high growth or technology companies.
  • Experience working on SFMC CRM platform highly preferred.
  • Exceptional communication skills with the ability to work directly with technical teams and lead cross-functional teams.
  • Understanding and passion for recognizing emerging trends, creative excellence, and new technologies.
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.

Emeritus is an equal employment opportunity employer and prohibits discrimination and harassment of any type.

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