
Chief System Reliability Officer
2 days ago
Job Title: System Reliability Engineer Leader
About the Role:
We are seeking an experienced and dynamic system reliability engineering leader to oversee the reliability, scalability, and performance of our critical systems. As a key member of our team, you will play a pivotal role in establishing and implementing best practices for system reliability, leading a team of engineers, and driving automation, monitoring, and incident response strategies.
This position combines software engineering and systems engineering expertise to build and maintain high-performing, reliable systems.
The ideal candidate will have 6+ years of experience in system reliability engineering, with a strong background in cloud platforms, Kubernetes, and infrastructure-as-code tools like Terraform/Helm/Ansible. Proficiency in Java and expertise in distributed systems, databases, and load balancing is also required.
Key Responsibilities:
- Reliability & Performance:
- Lead efforts to maintain high availability and reliability of critical services.
- Define and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to ensure business requirements are met.
- Proactively identify and resolve performance bottlenecks and system inefficiencies.
- Incident Management & Response:
- Establish and improve incident management processes and on-call rotations.
- Lead incident response and root cause analysis for high-priority outages.
- Drive post-incident reviews and ensure actionable insights are implemented.
- Automation & Tooling:
- Develop and implement automated solutions to reduce manual operational tasks.
- Enhance system observability through metrics, logging, and distributed tracing tools (e.g., Prometheus, Grafana, Elastic APM).
- Optimize CI/CD pipelines for seamless deployments.
- Collaboration:
- Partner with software engineering teams to improve the reliability of applications and infrastructure.
- Work closely with product/engineering teams to design scalable and robust systems.
- Ensure seamless integration of monitoring and alerting systems across teams.
- Leadership & Team Building:
- Manage, mentor, and grow a team of SREs.
- Promote SRE best practices and foster a culture of reliability and performance across the organization.
- Drive performance reviews, skills development, and career progression for team members.
- Capacity Planning & Cost Optimization:
- Perform capacity planning and implement autoscaling solutions to handle traffic spikes.
- Optimize infrastructure and cloud costs while maintaining reliability and performance.
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