Service Operations Manager

2 weeks ago


Delhi, Delhi, India Royal Enfield Full time

Job Title: Service Operations Manager - Middleweight Motorcycles

Salary: ₹ 15-20 lakhs per annum, depending on experience and qualifications.

About Royal Enfield

We are a global leader in middleweight motorcycles (250-750cc), operating in 65 countries. Our unique approach to forging our path has led to consistent growth and profitability. Emphasizing our values and brand essence, we strive to transform into a premium experiential brand by embracing diversity and new ideas from various industries and regions.

Job Description

**Key Responsibilities:**
- Ensure prompt, polite, and efficient contact with potential and existing customers.
- Identify individual customer needs and provide required service to exceed expectations.
- Maximize customer loyalty and retention through constant care and attention.
- Receive and deliver vehicles to enhance customer satisfaction and optimize dealer profitability.
- Manage all service department employees and monitor their performance.
- Maintain the highest Customer Service Index (CSI) rating by handling customer complaints immediately.
- Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives.

Required Skills and Qualifications:

- At least 5-8 years of experience with an automobile brand and after-market and dealer management.
- Strong communication skills and team handling capabilities.
- Ability to manage dealers and dealer staff effectively.

Benefits:

- Relaxed and informal work environment
- Ample opportunities for professional growth
- Comprehensive medical insurance coverage
- Free meals (breakfast and lunch)
- Flexible pay structure leading to interesting savings
- Maternity leave (24 weeks) and flexible work-from-home options
- Paternity leave (10 days)



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