Product Onboarding Expert

6 days ago

Chennai, Tamil Nadu, India FULL Creative Full time
Customer Onboarding Specialist Role

As a key member of our team at FULL Creative, you will play a pivotal role in delivering seamless customer onboarding experiences for our SAAS scheduling product. Your mission will be to foster strong connections with customers, guide them through their initial experiences with our software, and promote customer satisfaction and product adoption.

Key Responsibilities:
  • Conduct Engaging Demos: Develop and deliver informative product demos for prospective and new customers, showcasing the value of our software and creating enthusiasm for our product.
  • Customer Outreach: Utilize multiple channels, including outbound calls and inbound chats, to effectively communicate with customers, facilitate product adoption, and provide exceptional support.
  • Facilitate Onboarding Sessions: Ensure customers thoroughly understand our software features and functionalities, helping them achieve balance in their new tools and workflows.
  • Provide Personalized Training: Offer tailored support designed to meet each customer's unique needs, empowering them to grow their capabilities with our software and achieve their goals.
  • Collaborate with Teams: Work closely with support teams to ensure seamless transitions for new customers, fostering a cohesive connection that enhances their overall experience.
  • Develop Resources: Create and update onboarding materials and resources, reflecting our commitment to providing balanced and comprehensive assistance to our customers.
  • Gather Customer Feedback: Relay valuable insights to our product and development teams, contributing to our growth strategy and the ongoing improvement of our services.
  • Monitor Adoption Rates: Track customer usage and provide proactive support, guiding them to optimize their experience and achieve the right balance in using our software.
  • Troubleshoot Issues: Address inquiries and resolve challenges during the onboarding process, maintaining a strong connection with customers to enhance their satisfaction and loyalty.
Requirements:
  • 1-3 years of experience in customer-facing sales/onboarding roles (US/UK/Canada).
  • Bachelor's degree in a related field or equivalent work experience.
  • Excellent communication and presentation skills.
  • Strong customer service orientation with a focus on satisfaction.
  • Ability to simplify complex technical concepts for easy understanding.
  • Strong organizational skills and attention to detail.
  • Proactive problem-solving mindset to effectively address customer needs.
  • Ability to work collaboratively with cross-functional teams.
Preferred Qualifications:
  • Proficiency in software products and quick adaptability to new technologies.
  • Familiarity with CRM systems and customer support tools.
  • Previous experience in customer onboarding, support, or a similar role.
  • Experience in conducting product demos or training sessions.
  • Background in the software or tech industry is a plus.
About Us:

At FULL Creative, we empower our team members to thrive in an environment that balances innovation with customer needs. If you're passionate about technology and dedicated to helping customers succeed through meaningful connections, we'd love to have you on board.

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