Client Onboarding Specialist

5 days ago

Chennai, Tamil Nadu, India THE BANK OF NEW YORK MELLON CORPORATION Full time

Unlock Your Potential as a Client Onboarding Specialist

At BNY Mellon, we're seeking a talented Client Onboarding Specialist to join our Client Activation team in Pune, MH. As a key member of our team, you'll play a vital role in providing exceptional client service and ensuring seamless onboarding experiences.

Key Responsibilities:

  • Provide quality support to clients with critical and sensitive standing instructions setups processes daily.
  • Independently assist clients by responding to phone, email, and other inquiries regarding company products, services, and procedures.
  • Respond to client questions on the process and request and aid with issues that have been escalated by junior team members.
  • Research and resolve moderately complex operational or client issues.
  • Route issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
  • Assist in providing status updates on problem resolution and outstanding issues to other teams.
  • Assist with process improvement by contributing ideas to improve team efficiency.
  • Provide guidance to less experienced staff.
  • Responsible for the quality and completion of own work.
  • Demonstrate understanding of the various regulations applicable to the role and the associated control framework to ensure ongoing adherence.
  • Demonstrate good communication skill (Written and Spoken) in English as the role would involve communicating with internal and external clients.
  • Generating and providing information to questions from internal and external clients.

Requirements:

  • Working in a team to deliver best possible client service related to analyzing and maintaining client's documents.
  • Ensuring documents are uploaded correctly and match regulatory requirements in order to support the daily business responsibilities whilst minimizing the potential risk and financial loss in the inherent process.
  • Demonstrate understanding of the various regulations applicable to the role and the associated control framework to ensure ongoing adherence.
  • Demonstrate good communication skill (Written and Spoken) in English as the role would involve communicating with internal and external clients.
  • Generating and providing information to questions from internal and external clients.
  • Graduate or BBA/MBA degree required.
  • Minimum years of experience required.

About BNY Mellon:

At BNY Mellon, our inclusive culture speaks for itself. We're proud to be recognized as a Fortune World's Most Admired Companies & Top for Diversity and Inclusion, Bloomberg's Gender Equality Index (GEI), Human Rights Campaign Foundation, % score Corporate Equality Index, , Disability: IN – % score, Best Workplaces for Innovators, Fast Company, and CDP's Climate Change 'A List'.

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

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