Onboarding Process Specialist

6 days ago


Chennai, Tamil Nadu, India Encora Inc. Full time
Job Summary

We are seeking an experienced Onboarding Specialist to join our team at Encora Inc. The successful candidate will be responsible for ensuring the successful onboarding of new clients/business units, as well as ensuring that existing customers have the necessary training to meet their job requirements.

Key Responsibilities
  • Develop and implement effective onboarding processes to ensure seamless integration of new clients/business units.
  • Collaborate with clients to understand their specific requirements, goals, and desired outcomes, and develop tailored onboarding plans and timelines.
  • Conduct needs assessments to determine the scope and complexity of the onboarding process, and configure the ERP system according to client specifications.
  • Coordinate with technical teams to set up data migration, integration, and customization as needed, and conduct testing and quality assurance to ensure the system is ready for client use.
  • Provide comprehensive training to clients on the functionalities, features, and usage of the ERP system, and conduct hands-on training sessions, webinars, or workshops for client teams to promote system understanding and proficiency.
  • Communicate effectively with all stakeholders, including clients and other key personnel, and develop and implement employee engagement programs to increase employee retention and job satisfaction.
  • Provide ongoing support to existing clients to ensure a positive onboarding experience, and identify and troubleshoot any issues or challenges encountered during the onboarding process.
Qualifications
  • Bachelor's degree in Business Administration or a related field.
  • ERP implementation and/or support experience.
  • 6+ years of experience in onboarding, training and development, or a related field.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.


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