Leading Client Solutions Specialist

5 days ago

Palakkad, Kerala, India beBeeClientSuccessManager Full time ₹ 8,00,000 - ₹ 12,20,000
Job Description">

As a Client Success Manager, you will play a critical role in growing our learning service sales to clients.

You will be responsible for day-to-day client account management, interacting with stakeholders, finding opportunities, and reporting commercial results.

The ideal candidate will have experience in account coordination, client services, project management, or operations roles.

Key Responsibilities:
  • Manage key client accounts across regions under the guidance of a senior account leader.
  • Engage with client stakeholders to identify unmet needs or potential service gaps.
  • Create sales materials and tailored client presentations to support upsell or renewal opportunities.
  • Lead RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Prepare and present quarterly business reviews and other related governance activities.
  • Track win/loss data and sales KPIs across the portfolio.
  • Conduct preliminary research on client organization changes that signal opportunities.
  • Collaborate on aligning internal solutions to unmet client needs.
  • Respond to routine client queries and escalate issues where needed.
  • Support business reviews, presentations, and reports.
  • Track account metrics, including SLA performance, client satisfaction, and operational KPIs.
Required Skills and Qualifications

We are looking for individuals with strong organizational and time-management abilities, analytical mindsets, and proficiency in Microsoft Office.

Experience in working with CRM tools is a plus, as well as having a team-oriented approach with a service delivery mindset.

Candidates should also possess excellent communication and presentation skills, both verbal and written.

Benefits

Niit offers a dynamic and global work environment, providing opportunities for professional growth and development.

Our team is committed to supporting each other's success, and we value adaptability, creativity, and innovation.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive workplace culture.

Others

Niit is committed to delivering exceptional client experiences, and we strive to exceed expectations in all aspects of our business.

Our goal is to build long-term relationships with our clients, based on trust, respect, and mutual benefit.

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