Senior IT Performance Optimization Manager

2 weeks ago


Gurgaon, Haryana, India Egon Zehnder Full time

Discover a challenging and rewarding role as a Senior IT Performance Optimization Manager - Endpoint Expert at Egon Zehnder.

About the Job

We are seeking an experienced professional to lead our endpoint performance improvement efforts, leveraging expertise in imaging processes and technologies. As the successful candidate, you will drive strategic initiatives, collaborate with cross-functional teams, and contribute to maintaining industry-standard levels of DXI (Digital Experience Index).

Key Responsibilities:
  • Elevate our problem management practice by establishing effective leads and managing ITSM processes across teams.
  • Analyze incidents and service requests to identify potential problems, including recurring issues and unresolved cases.
  • Capture, track, and communicate progress of problems to stakeholders, ensuring seamless collaboration.
  • Maintain accurate records in ServiceNow, ensuring timely updates and notifications.
  • Present regular reports and metrics to senior management, highlighting progress and areas for improvement.
Requirements:
  • A minimum of 12 years of experience, with over 2 years dedicated to building and deploying standard images for endpoints.
  • Proven success in leading teams, including hiring, managing performance, and driving infrastructure programs and projects.
  • Strong knowledge of contemporary IT architecture, concepts, and cybersecurity principles, particularly in relation to endpoints.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with Engineering and Security teams.
What We Offer

At Egon Zehnder, we value our employees and offer a comprehensive benefits package, including competitive compensation, health benefits, accident insurance, employee-friendly policies, personal development opportunities, and more. We believe in creating a work environment that fosters growth, collaboration, and success.

The estimated annual salary for this position is $120,000 - $180,000, based on relevant experience and qualifications. If you are a motivated and experienced IT professional looking for a new challenge, please apply today



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