Senior Client Solutions Expert

7 days ago


Gurgaon, Haryana, India beBeeService Full time
Customer Service Excellence Specialist

We are seeking a highly skilled Customer Service Excellence Specialist to join our team.

  1. Key Responsibilities:
  2. Ensure exceptional customer service by delivering timely and accurate case resolutions as per regulatory guidelines and SLAs.
  3. Acknowledge, track, prioritize, and resolve client cases within defined timeframes.
  4. Accurately update internal tools with case information and forward relevant details to agents and QAs.
  5. Maintain knowledge bases, resources, and FAQs to aid effective case logging and prioritization.
  6. Identify and escalate serious client issues, ensuring compliance with service agreements and regulations.
  7. Foster strong relationships with clients and internal stakeholders through regular communication and progress updates.

About the Role:

This is an exciting opportunity to develop deep expertise in customer service and operational excellence. As a Customer Service Excellence Specialist, you will be responsible for ensuring superior customer experiences while maintaining high levels of operational efficiency.

Requirements:

  • Strong understanding of regulatory guidelines and SLAs.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Highly organized with attention to detail.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Why Join Us:

We value our employees' contributions and offer a collaborative and inclusive workplace culture.



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