Customer Service Technical Expert

1 week ago

Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

The role of a Technical Support Specialist is to provide superior assistance to clients, ensuring that their technical issues are efficiently and effectively resolved. This position requires collaboration with various teams to ensure seamless customer experiences.

Main Responsibilities:

  • Respond promptly and professionally to client inquiries and provide technical assistance.
  • Determine and troubleshoot hardware and software issues using strong analytical skills.
  • Document and track client interactions in our support system for accuracy and efficiency.
  • Work closely with cross-functional teams to resolve complex technical issues.
  • Provide training and support to clients on product usage to enhance their overall experience.

Required Qualifications:

  • Bachelor's degree in Computer Science or related field is mandatory.
  • Certifications such as CompTIA A+ or Cisco CCNA are desirable.

Essential Skills:

  • Excellent problem-solving skills with the ability to think critically and analytically.
  • Superior communication and interpersonal skills to interact effectively with clients and colleagues.
  • Proficiency in troubleshooting technical issues with attention to detail and analytical mindset.
  • Experience with customer support software and tools is essential.

Desirable Skills:

  • Familiarity with networking concepts and protocols.
  • Knowledge of cloud services and applications including AWS and Azure.

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