Customer Experience Enhancement Specialist

1 day ago


Kannur, Kerala, India beBeeOperations Full time ₹ 6,00,000 - ₹ 12,00,000

Role Overview

Job Description

We are seeking an Operations Intern to ensure a seamless user experience.

Main Responsibilities:
  • Connect with users post-booking to confirm details and provide timely updates.
  • Share and update the itinerary, assist with changes or clarifications, and help redeem coupons or discounts.
  • Act as the primary point of contact for customers, ensuring a smooth journey.
  • Collect post-travel feedback to improve future experiences.
  • Coordinate with internal teams for timely communication and service delivery.
Key Requirements:
  • Strong communication skills in Hindi and English.
  • User-centric approach with problem-solving attitude and empathy.
  • Basic knowledge of tools like Google Sheets and WhatsApp.
  • Availability to work full-time from our office for 3 months.

 

 



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