Server Support Specialist

3 days ago

Bengaluru Bangalore Gurgaon Gurugram Mumbai, India beBeeInfrastructure Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The Server Support Engineer II role involves overseeing the build out, maintenance, and troubleshooting of our dynamic infrastructure environment.

This position requires a self-motivated individual who understands IT dynamics and possesses hands-on experience in server support, remote datacenter management, and troubleshooting.

  • This role will address issues for network users via LAN, applications, and hardware support, providing solutions to resolve problems.
  • Responsible for software, hardware, and network upgrades as they relate to office space reorganization, facilities relocation, or start-up.
  • Provide general technical support for installation, patching, configuration, and updates to Operating Systems and non-OS vendor applications.
  • Maintain documented procedures for Windows Infrastructure.

Required Skills and Qualifications

Primary Skills:

Active Directory, DNS, DHCP, Virtualization (VMWARE HyperV), Server Patching (Bigfix), Server VA remediation, Good Communication Skills

Key Responsibilities:

  • Manage server infrastructure operational team including but not limited to Server, Virtualization, Storage, including Backup.
  • Define, execute and deliver operational transformational service strategies for servers and storages, resulting in operational excellence and best in class services
  • Ensure Operations and Service Delivery, strives to improve the service, achieve operational excellence, highly customer and process focused
  • Drive the efficiency and effectiveness of the outage incident management process
  • Monitor the effectiveness of outage incident management and making recommendations for process improvement
  • Ensure immediate response to outage bridges, provide technical guidance to ensure timely resolution is given. Ensure accurate outage status alerts are sent on timely basis.
  • Ensure documentation of RCA, corrective actions are defined and carried out as per ITIL standards.
  • Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
  • Document SOPs, PNP, KTs etc. to ensure smooth operations.
  • Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
  • Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
  • Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
  • Implement upgrades needed to maintain service levels.
  • Participate in DR or BCP activities.
  • Ensuring the project is implemented within contractual obligations and regulatory requirements.
  • Ensure service request SLA s are met by working on ticket on timely basis.
  • Monitor and respond to team emails and respond appropriately.

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