PC Desktop Support Specialist

6 days ago

Bengaluru Bangalore Gurgaon Gurugram, India beBeeSupportEngineer Full time ₹ 1,04,000 - ₹ 1,30,878

We are currently seeking a highly skilled Client Site Services Engineer to join our team in a call center environment. The ideal candidate will have at least 3 years of experience in end-user support, and will be responsible for diagnosing and resolving hardware and software issues, ensuring all client issues are properly documented, and acting as remote hands for the engineering team.

Job Responsibilities
  • Problem Resolution: Identify, diagnose, and resolve first-level problems for end-users regarding workstations, laptops, software, hardware, and network connectivity.
  • Technical Support: Provide one-on-one problem resolution for PC client software and connectivity. You'll also diagnose and resolve network or local printer problems, PC hardware issues, and basic server, e-mail, and Internet access problems.
  • Documentation: Ensure all client issues and resolutions are properly documented in the defined ticketing system.
  • Hardware & Software Management: Set up and assist in configuring end-user PC desktop hardware, software, and peripherals. You will also perform minor desktop hardware repair and coordinate timely repairs with third-party vendors.
Key Skills and Qualifications
  • Experience: 3+ years of experience providing end-user support for PC desktop and application software.
  • Skills: Experience installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment. Proficiency in providing end-user support for the current suite of Microsoft applications.
  • Certifications: CompTIA A+ Certification or equivalent experience. CompTIA Net+ Certification or equivalent experience.

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