Support Professional

1 week ago

Gurugram Bengaluru, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Role:

We are seeking an experienced and proactive Technical Support Specialist to provide first-level technical support in a call center environment.

Key Responsibilities:
  • Problem Resolution: Identify, diagnose, and resolve first-level problems for end-users regarding workstations, laptops, software, hardware, and network connectivity.
  • Technical Support: Provide one-on-one problem resolution for PC client software and connectivity. Diagnose and resolve network or local printer problems, PC hardware issues, and basic server, e-mail, and Internet access problems.
  • Documentation: Ensure all client issues and resolutions are properly documented in the defined ticketing system.
  • Hardware & Software Management: Set up and assist in configuring end-user PC desktop hardware, software, and peripherals. Perform minor desktop hardware repair and coordinate timely repairs with third-party vendors.
  • Collaboration: Act as remote hands for engineering staff and assist Network Technicians in creating FAQs (Frequently Asked Questions) and knowledgebase articles.

Requirements:

  • Experience:
    • At least 3 years of experience providing end-user support for PC desktop and application software.
    • At least 3 years of experience installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment.
    • At least 3 years of experience providing end-user support for the current suite of Microsoft applications.
    • At least 2 years of experience in providing support for an enterprise-level user base, preferably in the legal or financial services industries.
  • Certifications:
    • CompTIA A+ Certification or equivalent experience.
    • CompTIA Net+ Certification or equivalent experience.

Benefits:

Acting as remote hands for engineering staff and assisting Network Technicians in creating FAQs (Frequently Asked Questions) and knowledgebase articles

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