Voice Process Manager

Job Title: Transactional Quality Manager/International Voice Process">We are seeking a highly skilled and experienced Transactional Quality Manager to lead our international voice process.">As a key member of our team, you will be responsible for driving continuous improvement in transaction quality and delivery, managing call quality and client-related...

Our organization is seeking an experienced Voice Process Associate to provide top-notch customer support for our US-based clients.Job Summary:We are looking for a skilled professional with excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with...

Job Opportunity: US Voice Process Appointment SchedulerWe are seeking a skilled and motivated Appointment Scheduler to join our team. The ideal candidate should have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.Main Responsibilities:Conduct...

Process Training Manager PositionWe are seeking an experienced and highly skilled Process Training Manager to lead our international voice process. The successful candidate will have a strong background in training and development, with a minimum of one year experience as a Training Manager or Deputy Manager Training in an international BPO.Key...

Lead Voice Operations ManagerThis is a senior management role that oversees daily delivery, manages performance metrics (AHT, CSAT, FCR, SLA), and drives process improvements while ensuring client satisfaction and compliance.Oversee voice operations across multiple teams/projectsManage KPIs and ensure SLA adherenceSupervise Team Leads, Trainers, and...

Job Title: Voice AnalystA vital part of our organization, the Voice Analyst plays a pivotal role in overseeing Broker Price Opinion (BPO) processes for banks and mortgage companies.Main Responsibilities:Manage the BPO process from start to finish.Maintain effective communication with real estate agents, clients, and internal teams to gather necessary...

Role: Senior Support EngineerKey Responsibilities:Providing expert support on Cisco Unified Contact Center Enterprise (UCCE) solutions, including integration with third-party call recording platforms.Familiarity with Cisco Interaction Routing (IRR) and troubleshooting.Developing and implementing workarounds in Cisco UCCE and IPT platforms.Strong...

UCCE Engineer Job DescriptionWe are seeking a highly skilled UCCE Engineer to join our team. The successful candidate will be responsible for providing technical support and expertise on Cisco UCCE/UCCX/PCCE solutions and related technologies.The ideal candidate will have extensive knowledge of Cisco ICM/CCMP/CVP/CUIC and troubleshooting, as well as...

Job Summary:We are seeking an experienced Cisco UCCE Technical Specialist to join our team.The successful candidate will be responsible for providing Level 3 support for Cisco UCCE, UCCX, PCCE solutions and third-party call recording platforms.Key Responsibilities:Troubleshoot complex issues with Cisco ICM/CCMP/CVP/CUIC.Create MACDs in Cisco UCCE and IPT...

We're seeking an expert Unified Voice and Firewall Engineer to bridge the gap between enterprise voice collaboration systems and network firewall security.This is a unique opportunity for a resourceful engineer who thrives in cross-functional environments, ensuring secure, reliable, and high-performing communications.Key ResponsibilitiesAdminister and...