Experienced Customer Support Specialist Wanted

5 days ago

Tirupati, Andhra Pradesh, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 17,00,000
Customer Support Job Description

A leading marketing and engagement platform empowers businesses to grow their revenues.

  • 400+ crore WhatsApp messages exchanged yearly between businesses and users via this platform
  • Trusted by top brands
The Opportunity
  • Work with a dynamic team passionate about customer success
  • Gain hands-on experience in building and optimizing support systems and processes
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
Responsibilities
  1. Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media
  2. Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns
  3. Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction
  4. Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools
  5. Product Knowledge: Develop deep expertise in the platform's capabilities to deliver effective solutions
  6. Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs
  7. Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience
  8. Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows
Qualifications
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred)
  • Strong communication skills with a customer-first mindset
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences
  • Comfortable working in international shift timings
Why Choose This Role?
  • Be part of a supportive and innovative environment that values growth
  • Opportunity to lead impactful projects and shape customer experiences in a scaling organization
  • Directly contribute to the success of businesses generating a large share of revenues via this platform
  • Grow your career in an organization where customer satisfaction is the top priority

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