Senior EUC Technology Specialist

4 days ago

Surat, Gujarat, India beBeeExpert Full time ₹ 15,00,000 - ₹ 25,00,000

About the Role:

We are seeking a seasoned IT professional to join our organization in Surat, India. The ideal candidate will have extensive experience in JAMF Administration, Microsoft Intune device management, and Enterprise level patching and vulnerability management.

  • JAMF Administration: Provide MAC device management, user identity, and endpoint protection using JAMF Pro / JAMF Cloud.
  • Microsoft Intune Device Management: Configure and manage devices, policies, and applications across the organization.
  • Patching and Vulnerability Management: Ensure vulnerabilities are patched quickly and compliance levels are maintained for all endpoints.
  • Troubleshooting: Troubleshoot complex issues related to Windows group policy, MAC policy, and security patches.

Key Responsibilities:

  • Maintain Security compliance across our Global endpoint estate using JAMF / SCCM / MECM / Azure.
  • Develop and implement best of breed vulnerability, security, Evergreen upgrade processes.
  • Analyze log files and windows events to identify incidents and performance issues.
  • Manage and Triage incidents with Service Delivery, IT Security and desktop support teams where relevant.
  • Escalate issues to third-party vendors including Microsoft, Apple, Dell, 1E and Devicelock.
  • Work closely with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners and Project Managers to support technology across the Collaboration stack.
  • Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set.
  • To act as a Subject Matter Expert for macOS, Windows 10/11 and Evergreen across all EUC platforms (Laptop, PC, VDI).
  • Adhere to Security Policy standards. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change in order to efficiently and effectively onboard new technology.
  • Maintain support documentation and issue tracking using Confluence and Jira. Publish and maintain hardware certification standards.
  • Own and keep all technical documentation up-to-date. Closely work with Techhub to provide up-to-date Knowledge Base support articles and provide scheduled upskilling sessions.
  • Manage Product enhancement via Agile processes with Product owner.
  • Provide Management reporting of end-to-end services via PowerBI.
  • Ensure the EUC estate meets all Audit requirements.

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